Frequently asked questions
What time will my order be delivered?
Most orders arrive by lunchtime, but Courier Post delivery times vary by location and may be as late as 5pm. Check your tracking email for updates.
I haven't recieved a confirmation email
If you don’t see a confirmation after ordering, check your spam/junk folders and add us to your safe senders. Still missing? Email us at online@seafoodbazaar.co.nz.
What days do you deliver?
Deliveries run Tuesday to Saturday (Tuesday to Friday for rural) via Courier Post. Urban deliveries are overnight; rural may take up to 2 nights. No deliveries on public holidays. Check if your address qualifies for Saturday delivery here.
My order has not arrived
Contact Courier Post first using tracking info from your shipping email for fastest response. You can also contact us for help.
Why is there newspaper in my order?
We fill empty packaging spaces with crumpled newsprint to keep products cold and fresh during shipping.
Can I recycle my packaging?
We strive for sustainable packaging. Current recyclable options include:
- Degradable carton liners
- Plant-based packaging from New Green
- Polystyrene boxes recyclable at select NZ locations: Find locations
- Soft plastics cleaned and recycled at recycling stations: Find stations
- Ice gel packs gel is non-toxic and can be disposed of safely; plastic casing can be washed and recycled with soft plastics
Our signature product
Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.
We’d Love to Hear from You
We’re here to help with orders, delivery info, and product questions. Fill out the form below for fast, friendly support.
Still have questions? Email us at online@seafoodbazaar.co.nz or call 07 849 8361.